Member Support Representatives

Every patient deserves an advocate. Someone who’s devoted to helping them maintain their quality of life at every stage. Someone to help them understand their care instructions, navigate their insurance plans, understand their medications and medical bills, get transportation to appointments if needed, and simply care

Complete Health and Northside Medical Associates specialize in patient-centered Primary Care. We put our patients first by:

  • Guiding and educating patients toward wellness and illness prevention.
  • Treating patients quickly and effectively when they do get sick.
  • Keeping patients out of the hospital or unfamiliar urgent care offices.

We strive to ensure that all patients are provided treatment on a same-day basis. We provide services above and beyond the typical primary care practice including diagnostic testing, laboratory services and other tests when necessary.

Our Member Support Representatives are your go-to contact for all your Medicare-related concerns. They’ll make sure you understand all of your options so you get the very best Medicare benefits available and can also assist with Medicare Advantage plans. And they’ll keep you informed with events designed to provide Medicare beneficiaries with valuable insights, information and resources.

Contact your neighborhood Member Support Representative below.

Dianna McCain

Pell City & Moody

Call Dianna: 205-891-9965

Email Dianna:


Penny Witcher

Springville & Trussville

Call Penny: 205-891-9963

Email Penny: